My younger daughter (age 24) was searching for a pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inquiry that was answered promptly and courteously by sales manager Dave Tucker. Dave answered all of her questions thoroughly and eased her mind about the process of searching for her first pre-owned vehicle. Upon our arrival at the dealership, Dave greeted my daughter and me personally and warmly and handled the entire transaction from vehicle selection, test drive, review of autocheck and carfax, discussion of pricing, warranty and financing options with seamless ease and precision. He made my daughter and me feel welcomed at every moment during the search. I reviewed some of the other previously posted comments regarding Portsmouth Ford that were not complimentary, but I chose to view them as possible isolated instances where communication might have broken down and to let the dealership prove (or disprove) its commitment to insure total customer satisfaction. Dave stepped up to the plate and delivered exactly what he promised: outstanding customer service from start to finish. Be sure to ask for him personally when shopping for a pre-owned vehicle. He will be delighted to meet you and vice versa. Stressed out about the thought of shopping for a pre-owned vehicle? Worry no longer. Just go see Dave Tucker at Portsmouth Ford's Used Car Center. You will be glad you did.